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Timeliness
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Closeness
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Professionalism
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SERVICE GUIDELINES
Serve with Heart Every Time
Timeliness is reflected in every quick and effective interaction and response through dedicated actions.
Care for Every Moment
Closeness is embodied in service interactions that focus on every detail, ensuring attentive service at all times.
Focus on Every Detail
Professionalism is demonstrated in the meticulous handling of every step and detail in the service process.
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SERVICE CODE OF CONDUCT 920
Nine “ONE”
One smile、One suite of work uniform、One work badge、One price list、One positive review、One tool kit、One piece of mat、One piece of cloth、One pair of shoe covers
Two “NO”
No random comments or promises、No smoking, eating, or taking anything in the customer's home
Zero“Dishonesty”
Be sincere and honest, rejecting all forms of dishonesty.
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Toilet Seat Cleaning
Avoid rinsing the smart toilet seat directly with water to prevent the sensor circuit board from being wet or avoid short circuit. Do not knock or step on the seat.
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Clean the cover panel
To clean the cover panel, dampen a sponge or a soft, lint-free cloth with soapy water or a diluted neutral detergent.
Wring out excess liquid and gently wipe the surface. Finish by rinsing with a clean, damp cloth and dry thoroughly with a soft towel. -
Toilet Bowl Cleaning
Pay extra attention when cleaning the rim and the drain outlet beneath the water seal, as these places are most likely to accumulating dirt.
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Professional Maintenance Support
If the user cannot solve the problems by following the user manual, contact the local distributor or manufacturer for professional repair to avoid accidental damage.
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Ceramic Basin Cleaning
After daily operation, rinse the ceramic basin with water and wipe it dry with a cloth. Regularly clean it by using a sponge with a neutral detergent, scrubbing in circular motions. Wipe with a damp cloth and then dry with a clean cloth.
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Overflow Hole Cleaning
Remove the black stains on the overflow hole (the small drainage hole in the basin designed to prevent water overflow) by using a toothbrush dipped in a neutral detergent. Wipe with a damp cloth and then dry thoroughly.
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Bathroom Mirror Cleaning
Regularly wipe off water droplets on the mirror with a dry cloth. Clean the mirror with the included special cleaning cloth or damp cloth dipped in cleaning agent, or damp cloth dipped in the cleaning agent. After daily use, rinse the mirror with water and wipe it dry. Avoid leaving residues of facial cleanser or cosmetics on the countertop, as their ingredients may damage the surface material.
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Storage Cabinet Cleaning
Clean the cabinet with a well-wrung damp cloth dipped in a neutral detergent, then wipe with a damp cloth and then wipe dry. If facial cleansers or cosmetics spill on the cabinet, clean them immediately.
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Hose and Handheld Shower Cleaning
Clean the hose and handle by using a sponge with neutral detergent. Wipe them with water first, then dry thoroughly.
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Overhead Shower Cleaning
Remove the overhead shower and use a toothbrush to clean any debris in the mesh. Reinstall it in its original position. The shape of the actual overhead shower may be different, please refer to the user manual.
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Water Outlets Cleaning
If debris clogs the water outlets, please gently flick the shower nozzles, and the debris will be flushed out automatically.
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Cleaning Restrictions
Clean the glass surface with an all-purpose cleaning paste, glass cleaner, and a soft cloth. If disinfection is required, avoid using strong acidic or alkaline products (such as toilet cleaners). Otherwise, the surface of chrome-plated parts may be corroded.
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Cleaning Precautions
Due to water quality, yellow stains may appear on the surface of the glass, hardware, and stone base. Clean by using a soft cloth with a mixture of dishwashing liquid, white vinegar, salt, and warm water. Do not use steel wool or wire brushes to clean the glass surface.
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Usage Restrictions
Avoid direct contact with sharp objects on the glass or hardware surfaces. Otherwise, it may cause scratches.
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Roller Maintenance
Regularly lubricate the rollers and hinges to prevent jamming or abnormal noises when the rollers slide or the hinges move.
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Avoid Leaning or Hanging Heavy Objects
Do not lean against the shower glass or hang heavy objects on the shower frame, as it may cause deformation of the frame or hinder the smooth movement of rollers or hinges.
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Operate Gently
Open and close the door gently. Do not open or close the door with excessive force.
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Toilet Seat Cover
Wipe the toilet seat cover by using a damp soft cloth with a cleaning agent. Ensure the cleaning agent is completely wiped off with a wet cloth within three minutes. Avoid exposing the seat cover to direct sunlight, and do not lean on the toilet seat cover during use.
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Cleaning Gap Between the Toilet Seat and Cover
These gaps are prone to yellow stains and foul odors. Regularly remove the toilet seat cover for cleaning. Use a damp soft cloth with a cleaning agent to clean, then wipe completely dry with a wet cloth. For smaller areas, use a cotton swab dipped in a cleaning agent for thorough cleaning.
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Ceramic Body
Clean the inner bowl and rim grooves by using a cleaning brush or a soft cloth with a cleaning agent. Avoid any friction between metal objects (e.g.,steel wool) and the ceramic surface. Do not use alkaline liquids to clean the ceramic body, as the hardware components on the ceramic surface are prone to corrosion. Prolonged use of ceramic surfaces may also cause product damage.
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Floor Around the Toilet
Urine splashes outside the toilet may emit foul odors. Plese regularly inspect and clean the area.
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Daily Care
After daily use, wipe the faucet immediately. Regularly clean by using a sponge with detergent, rinse with water, and then dry with a soft cloth.
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Embedded Areas Cleaning
If there is limescale or rust in embedded areas, use a sponge to wipe it off. Then, cover the area with a paper towel, spray with a neutral cleaning agent, and leave it for 10–20 minutes before cleaning.
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Faucet Surface Cleaning
Gently scrub the surface by using a soft-bristled toothbrush or a non-abrasive cleaning pad with toothpaste, which can effectively remove limescale and greasy dirt and keep the faucet clean and shiny. Do not clean with strong acidic or alkaline detergents or wipe with abrasive cleaning cloth to avoid damaging the product surface.
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Anti-Freezing Measures
When the temperature drops below 0°C, take measures to keep the faucet warm or drain the residual water to prevent freezing damage.
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Drain Plug Cleaning
Remove the drain plug and remove debris and hair. Use a toothbrush to scrub away limescale clogging the filter.
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Bathtub Wall Cleaning
After bathing, rinse away the stains with hot water, then wash with cold water and wipe it dry. For stubborn stains, cover the area with a paper towel, spray with a neutral cleaning agent, wait for 10–20 minutes, then remove the paper towel and scrub with a sponge.
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Floor Cleaning
For body oil stains, use a toothbrush dipped in cleaning paste to gently scrub the area. Residual soap scum may germinate mould, please thoroughly clean and wipe dry.
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Daily Maintenance
Avoid prolonged contact between rust-prone items and the sink. After daily operation, clean the sink thoroughly and wipe it dry with a cloth, so as to prevent water droplets from remaining on the sink surface.
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Cleaning Restrictions
If mineral deposits at the bottom of the sink, please remove them with diluted vinegar and rinse thoroughly with water. Do not use steel wool or rough cleaning tools to scrub the sink.
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Daily Usage Restrictions
Do not leave pickled foods, mayonnaise, mustard, or salted foods in the sink for a long time. Avoid leaving rubber mats, wet sponges, or cleaning pads in the sink overnight.
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Ventilation
Always keep doors and windows open, which not only ensures the bathroom air fresh but also benefits the health of your family.
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Never Use Corrosive Cleaners
Wipe the product with a soft cotton cloth and clean water to ensure the shiny appearance of the accessories and do not use corrosive acidic or alkaline solutions for cleaning.
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Cleaning Schedule
Perform a thorough cleaning for the product every three months. Be sure to wipe off water stains completely after cleaning; otherwise, water stains may accumulate on the surface of the accessories.
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Filter Cleaning
Remove the outer cover and take out the filter layer. Clean off dirt and hair with a toothbrush. If necessary, clean with a neutral detergent. After cleaning, reinstall the filter layer and the outer cover. Do not use strong acid or alkaline detergents for cleaning.
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Water Seal Cleaning
Regularly fill the water-sealed floor drain with water. If not used for a long time, seal it with the cover.
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Keep It Unblocked
Regularly clean the floor drain. Do not throw debris into it to prevent clogging and ensure smooth drainage.
